Return & Refund Policy

Last updated: 05 September 2026  ·  Sangram Enterprises Private Limited, Thane

1. General Position

As a pharmaceutical distributor, Sangram Enterprises Private Limited does not accept returns of correctly supplied Goods on grounds of changed buying preference or over-ordering. Returns are limited to the specific situations described below and are always subject to verification.

2. Eligible Returns

A return may be considered where:

• Goods were supplied in error against the confirmed order;
• Goods were damaged in transit, and the damage was recorded on the delivery document;
• Goods were received with a manufacturing defect; or
• A product recall has been initiated by the manufacturer or a competent authority.

3. Return Window (TAT)

A return must be claimed within three (3) working days of delivery for goods supplied in error or damaged in transit (heads (a) and (b)), supported by photographs and the original delivery document. Suspected manufacturing defects (head (c)) should be reported promptly on discovery, and product recalls (head (d)) follow the timelines stated in the recall notice. Claims raised after the applicable window may not be accepted, as pharmaceutical stock cannot be held open indefinitely.

The exact number of days allowed for a return claim is confirmed by our trade desk at the time of your order and will be added here once finalised. Please contact us on +91 7774977090 for the current return window applicable to your account.

4. Conditions for Acceptance

Goods presented for return must be in their original manufacturer packaging, with intact batch and expiry details, not tampered with, decanted or relabelled, and accompanied by the relevant invoice reference. A return is accepted only after we issue a return authorisation.

5. Near-Expiry & Expiry Returns

Any near-expiry or expiry return is handled in accordance with the policy of the relevant manufacturer or principal and applicable regulation. Our trade desk will guide you on the manufacturer's expiry-return window and procedure where such a facility exists.

6. Refund & Credit Timeline

Refunds on approved returns are issued as credit to your trade account - not as a cash refund - which can be adjusted against future invoices or orders. Once a return is authorised and the returned Goods are received and verified, the credit is processed within 7-15 business days. Any GST adjustment is made through a credit note compliant with applicable tax rules.

7. Disputes

Any dispute regarding a return or credit should be raised in writing with our trade desk at support@sepvtltd.com . Unresolved disputes are subject to the exclusive jurisdiction of the courts at Thane, Maharashtra, and governed by the laws of India.

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