Privacy Policy

Last updated: 05 September 2026  ·  Sangram Enterprises Private Limited, Thane

1. Scope of this Policy

This Privacy Policy explains how Sangram Enterprises Private Limited ("the Company", "we", "us", "our") collects, uses, discloses and protects information relating to trade partners, principals, website visitors and other individuals who interact with us — including through this website, telephone and WhatsApp correspondence on +91 7774977090, and email at support@sepvtltd.com.

This policy applies to our dealings as a pharmaceutical wholesale and distribution business operating from our office at George Automobiles, 3rd Floor, Plot No. B-53, Road No. 30, Opp. Dnyaneshwar Nagar, George Automobile, Thane West, Thane, Maharashtra 400604.

2. Information We Collect

• Identity and contact information — name, designation, business name, address, phone number, email address, and statutory identifiers such as GSTIN and drug licence number.
• Commercial information — order history, invoices, payment references, credit notes and delivery acknowledgements.
• Communication records — records of calls, WhatsApp messages and emails exchanged with our trade desk.
• Website usage information — basic technical information such as browser type and pages visited, where standard web analytics are in use.

3. How We Use Information

We use the information we collect to:

• Process, confirm and fulfil trade orders;
• Raise GST-compliant invoices and maintain statutory records;
• Verify drug-licence eligibility for trade accounts;
• Schedule and coordinate delivery and dispatch;
• Respond to enquiries submitted by phone, WhatsApp, email or this website;
• Maintain accurate trade account records and handle returns or credit requests; and
• Meet our obligations under applicable tax, drug-control and other law.

4. Sharing & Disclosure

We do not sell personal information to third parties. We may share information only where necessary:

• With statutory and regulatory authorities, where disclosure is required by law;
• With logistics, transport or payment partners, strictly to perform a service you have requested; and
• With our professional advisers (such as accountants), under confidentiality obligations.

5. Retention

We retain information for as long as needed to serve the purposes described in this policy and to meet record-keeping obligations under the GST regime, the Drugs and Cosmetics Act, and other applicable law. When information is no longer required, we take reasonable steps to delete it securely or render it anonymous.

6. Security

We apply reasonable administrative, physical and organisational safeguards proportionate to the sensitivity of the information we hold, including controlled access to records and care in electronic communication. No method of transmission or storage is completely secure, and we encourage trade partners to exercise similar care when sharing sensitive information with us.

7. Your Choices & Contact

You may request access to, correction of, or deletion of personal information we hold about you, subject to verification of your identity and any overriding legal record-keeping obligation. To make a request, please contact us at support@sepvtltd.com or call +91 7774977090.

This website does not use cookies for advertising or tracking. If that changes in the future, this policy will be updated accordingly.

8. Updates & Governing Law

We may update this policy from time to time; the version published on this page is the current one. This policy is governed by the laws of India, and the courts at Thane, Maharashtra have exclusive jurisdiction over any dispute arising in connection with it.

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